1. Information We Collect
When you use our services, we may collect:
- Contact Information: WhatsApp number and name provided during service request.
- Payment Information: UPI ID or bank details used for transactions (not stored permanently).
- Communication Records: WhatsApp chat history related to service delivery.
- Usage Information: General information about how you interact with our services.
2. How We Use Your Information
We use collected information to:
- Create and deliver your cricket ID
- Process payments and withdrawals
- Provide customer support
- Send important service updates
- Improve our service quality
3. Information Sharing
We do not sell, rent, or share your personal information with third parties, except in the following limited cases:
- When required by law or court order
- To the specific cricket platform for which you requested an ID (minimum required details only)
- To prevent fraud or protect our users
4. Data Security
We take data security seriously. Your personal information is handled with care:
- WhatsApp end-to-end encryption protects all communications
- Payment details are used only for the specific transaction and not stored
- Access to your information is restricted to our core team only
5. Data Retention
We retain your information for as long as needed to provide our services. WhatsApp chat history may be retained for up to 2 years for service continuity and dispute resolution purposes.
6. Your Rights
You have the right to:
- Request access to your personal data we hold
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of any promotional communications
7. Cookies
Our website may use basic cookies for analytics and performance. We do not use tracking cookies for advertising purposes.
8. Children's Privacy
Our services are strictly for users aged 18 and above. We do not knowingly collect information from minors. If we discover that a minor has used our services, we will immediately terminate that account.
9. Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated to active users via WhatsApp. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For privacy-related queries, contact us via WhatsApp. We respond within 24 hours.